Sometimes you may remove the App from your store but if you registered at Dropified.com you’ll need to cancel from within your admin panel to successfully cancel, an account.
Also, many people have multiple stores in one account so we can’t cancel Dropified when the app is removed.
Additionally, in instances where a user has created a duplicate profile in error, that can conflict. Providing the email associated with your Dropified account, billing screenshot, and/or your full store URL is often helpful.
Please reach out to support with this information, and we will be sure to help get this fixed for you or you can cancel your account from this page: https://app.dropified.com/user/profile#plan