At AliExtractor, we are about helping ecommerce business owners optimize their time, and streamline the administrative processes behind product discovery and research, vendor selection, and accessing strategic sales insights that can help you make the best decision about the AliExpress products you choose to sell in your shop. Our app was developed with beta testing from focus groups of ecommerce business owners around the world, to provide an easy-to-use dashboard of timesaving and essential tools.

Our support team is committed to help our members get the most utility and convenience out of AliExtractor. If you need help, we are ready to provide the support you need to learn how to optimize your time, with every feature in AliExtractor.

Support Process

"Support Ticket" means a notification by a customer advising AliExtractor of a perceived issue, or question concerning the service. We have two methods of providing support and resolutions to our members:

  • Ticket Submission: Please email with the details of your request.

  • Chat live with our support team by clicking the orange help button (in the lower right corner) within the app or on this Help portal.

Support Hours

"Support Hours" are weekdays from 9:00 AM PT to 5:00 PM PT, excluding Public Holidays. During an American statutory holiday, our technical engineers will respond promptly on the next business day, however you may continue by submitting your support ticket to enter the technical support queue.

Customer Satisfaction

When a ticket is marked resolved, you will receive a short email to ask you for feedback about our product and support team. How did we do? Please take a moment to let us know by sharing your comments. Your satisfaction with our software matters to us, and we use member feedback to plan updates, new features and training resources.

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