CallFlex allows you to create a customer support number for your store. It's a powerful call automation platform that can play automated messages, list options and accept voicemails.
CallFlex is currently available on the Premier plan.
To get started, select a number from this page: https://app.dropified.com/callflex
Then click Setup Call Flow
The flow can do any of the following:
- Play a message: the message can be pre-recorded, or use text-to-speech.
- Record a voicemail
- Forward the call to a different number
- Play a list of menu options: these can be assigned to any of the previous options.
You can add any of these options as steps within the call.
When done, click Save Call Flow
Messages that your customers have left can be heard in your CallFlex Dashboard here: https://app.dropified.com/callflex
For a detailed walk-through of this process, please see this video: