Frequently Asked Questions:
What is the shipping timeline?
USPS First Class Mail & Priority Mail will be 1-3 business days.
International is 3 - 5 business days for Expedited and 5-12 Business Days for World Wide Economy.
What is the processing timeline?
Our standard cutoff for same-day shipping is 11:00 AM CST - Monday through Friday.
When do orders ship?
We ship Monday - Friday. Orders received by 11:00 AM CST will ship the same day. Anything after will ship the next business day. So anything that comes in after 11:00 AM CST on Friday will ship Monday.
What are the shipping rates?
Shipping rates vary based on weight. You will see the shipping countries, options, rates, and delivery time here.
What return label information will be used for the packages sent from the supplement supplier?
The address on the delivered packages is Hurry Hub Fulfillment. In the event of a non-deliverable, it will be easier to restock (due to the packaging most likely being fine). They are potentially going to have an option where you could put your own - this would not be the case for the majority though.
What is the typical weight of the products?
Products typically fall within the weight range of 3oz to 6oz, however, there are some products well beyond that (Keto Collagen), you can find the exact weight inside the Dropified interface in Supplements.
What are the sizes/dimensions of the supplement boxes/packages?
Small/Large manila envelopes: 4" x 8" and 8 1/2" x 11"
Boxes: which are usually 5" x 5" x 5", 10" x 10" x 6", or 10" x 10" x 10", but there are a few other varieties depending on the order.
How do we handle returns?
Returns in this industry are tricky… can it be done? Yes. Is it advised? Not really.
What we recommend is having an excellent guarantee and refund policy in order to gain customer confidence. From there, in most cases, you would look at refunding the customer. Why? Mainly, with consumables, there is no guarantee that the product could be returned and resold in the first place. There are also costs associated with a return, shipping (the customer or business owner) as well as a restocking fee. The restocking fee would come into play if the products were not opened or tampered with in any way. Due to all of this, you are best off refunding the customer, moving on, and considering it marketing dollars well spent. For undeliverables, the return address will be our distribution partner, Hurry Hub Fulfillment.
Can I cancel a fulfilled order?
We are currently working on the feature that will allow you to do this in the application. Right now, it can be done manually but would have to be communicated prior to fulfillment. With fulfillment timelines within 24 hours Monday to Friday, you will want to ensure to communicate things very quickly.
What are the supplement product container dimensions?
1oz Glass Amber
1.157" Dia. x 2.70" H
2oz Glass Amber
1.415" Dia. x 3.20" H
2.875" Dia. x 1.725" H
2.875" Dia. x 3.020" H
1.938" Dia. x 3.609" H
1.984" Dia. x 4.094" H
2.313" Dia. x 4.281" H
1.488" Dia. x 5.526" H
4oz Bottle w/Pump
1.508" Dia. x 5.276" H
4.885" Dia. x 4.80" H
4.885" Dia. x 6.350" H
5.58" Dia. x 8.00" H