The Knowledge Center in Dropified allows you to create and manage Memories and Custom Fields that help your AI helpers better understand and support your e-commerce store or business.
Accessing the Knowledge Center
From your dashboard, click Knowledge in the left-hand menu.
This will take you to the Knowledge, where you’ll find two sections: Memories and Personal Custom Fields.
Creating a New Memory
Memories store important details about your brand, products, and customers. These help AI helpers provide more relevant and personalized responses.
In the Memories section, click + New Memory.
A form will appear where you can fill in details such as:
Memory Name (required)
FAQs
Common name or brand name
Year founded
Core values, customer pain points, products sold, pricing details, and more.
Once complete, click Save Memory to store it.
Your saved memories will now appear in the Memories section for quick reference and use by helpers.
Creating a Custom Field
Custom Fields let you add unique business information that doesn’t fit into standard memory prompts.
In the Personal Custom Fields section, click Add Custom Field.
A form will appear where you can enter:
Label (field name)
Type (e.g., text, number, dropdown)
Placeholder text
Default value (optional)
Locked option (prevents changes by end users)
Tooltip instructions for additional guidance.
Click Save Custom Field to finalize.
Your new field will now appear under the Personal Custom Fields section.
Example Use Cases
Memories: Store your brand story, customer FAQs, product descriptions, or pricing models.
Custom Fields: Create reusable inputs for customer types, shipping options, discount codes, or industry-specific details.
By setting up Memories and Custom Fields, you empower Dropified AI helpers to respond more intelligently, making customer interactions smoother and more aligned with your brand.
If you have any further questions, please do not hesitate to contact us at the support chat - we are happy to help.