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How do I add users to my account?
How do I add users to my account?

Setting up Sub-User account in Dropified

Kevin avatar
Written by Kevin
Updated over a year ago

To provide controlled access to your account, you can add other people as Sub Users. Follow the steps below:

From the Sub Users page:

  1. Click on the "Add User" button and enter the email address of the person you want to add as a Sub User. An invitation will be sent to that email address.

  2. Once the person has registered, you will need to set their permissions.

  3. Find the Sub User's username, click on it, tick the stores to which they should have access, and click "Save."

  4. Click on the Sub User's username again and select "Edit Permissions."

  5. Enable the necessary General Permissions and click "Save."

  6. Click "Edit" next to the Store Permissions.

  7. Enable the required permissions, and click "Save."

For more detailed instructions on setting up Sub Users and managing their permissions, you can refer to the guide: Setting Up Sub Users and Permissions.
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Troubleshooting: "A User with This Email Already Exists" Error

If you encounter the error message "A user with this email already exists," it means that the email address you entered for the Sub User is already associated with another Dropified account, even if it is not your own. In such cases, follow these steps:

  1. Contact the person using that email address and ask them to provide a new email address that is not already linked to any Dropified account.

  2. Once they have provided a new email address, add them as a Sub User using the new email address.
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Helpful Hint: Creating Unique Gmail Addresses

If you are using Gmail addresses, you can make use of the "+" feature to generate a unique address that will still direct emails to the original inbox. For example, if the original email is "ben@gmail.com," you can use "ben+yourstore@gmail.com" to create a unique address specific to your store. This way, you can easily identify emails related to specific Sub Users or accounts.
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By following these instructions, you will be able to add Sub Users, manage their permissions, and troubleshoot common issues such as duplicate email addresses. If you need further assistance, please reach out to our support team.

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