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Add a note in the order to the supplier
Add a note in the order to the supplier

You can add custom notes that the supplier can see in the order by saving a default message to use from your Dropified settings. Learn how.

Kevin avatar
Written by Kevin
Updated over a year ago

Dropified offers a convenient feature that allows you to include custom notes to suppliers on AliExpress or eBay during the automatic ordering process. This feature enables you to pass along specific instructions or requests to the suppliers, ensuring a smoother fulfillment process.
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Follow the steps below to add a custom note to your supplier:

For extension ordering

  1. Access the Auto Fulfill Settings
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    From the Dropified account, click the gear/cog icon in the top right corner to access the app settings, then click the "Auto Fulfill" tab at the top.

  2. Add Custom Note to the Supplier
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    From the "Auto Fulfill" section, locate "Custom Note To The Supplier". Enter the message that you want to pass to the supplier during the automatic ordering process into the "Custom Note To The Supplier" field. You can include any specific instructions or requests that you want the supplier to be aware of.

  3. Save the Settings
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    After adding your custom note, scroll down to the bottom of the settings page, then click on the "Save" button to save your changes.

For API ordering

  1. Access the AliExpress Settings
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    From the Dropified account, click the gear/cog icon in the top right corner to access the app settings, then click the "AliExpress" tab at the top.

  2. Add Custom Note to the Supplier
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    From the "AliExpress" section, locate "Custom Note To Supplier". Enter the message that you want to pass to the supplier during the automatic API ordering process into the "Custom Note To Supplier" field. You can include any specific instructions or requests that you want the supplier to be aware of.

  3. Save the Settings
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    After adding your custom note, scroll down to the bottom of the settings page, then click on the "Save" button to save your changes.

That's it! You have successfully saved a custom note to be used on orders with your supplier on AliExpress or eBay. The custom note will be automatically included during the automatic ordering process, ensuring that your instructions or requests are communicated to the supplier effectively.
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Note: Make sure to review and verify the content of your custom note before saving it. Double-check for any spelling or formatting errors to ensure clear communication with the supplier.
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If you have any further questions or need assistance, don't hesitate to reach out to our Customer Success Team via the chat widget or by emailing support@dropified.com. We're here to help you!

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