Recent changes to Shopify’s API have introduced limitations on how fulfillment locations work. To help avoid confusion, Dropified has added new notices on the Select Primary Location modal and the Tracking page.
What Changed?
Shopify now restricts fulfillment so that apps like Dropified cannot fulfill orders assigned to locations owned by other fulfillment service apps (e.g., AutoDS, Eprolo, or similar).
This means:
Dropified cannot fulfill orders if they are assigned to another fulfillment service’s location.
Tracking information synced in Dropified will not be reflected back to Shopify in those cases.
What You Can Do
At this time, Dropified can only fulfill orders that are assigned to:
Dropified’s own location
A custom location you created manually in Shopify
If your orders are assigned to another fulfillment service location, you’ll need to reassign them to Dropified or your own custom location for fulfillment and tracking sync to work properly.
⚠️ Important: If you change the order’s location in Shopify, make sure that the fulfillment location has available inventory. Otherwise, the fulfillment request will not be successful.
Where You’ll See the Notice
To make this clear in-app, Dropified now displays a reminder in two places:
Default Location (Select Primary Location) – When defining your default fulfillment location.
Tracking Page – When viewing or syncing order tracking details.
These reminders ensure you understand where Dropified can and cannot manage order fulfillment.
Summary
Dropified is still able to fulfill orders and sync tracking details — as long as the orders are assigned to the Dropified location or a manually created custom location. Orders tied to other fulfillment apps will not sync through Dropified due to Shopify’s API restrictions.
If you have any further questions, please do not hesitate to contact us at the support chat - we are happy to help.