FAQ

Frequently Asked Questions and more

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33 articles in this collection
Written by Ahmed, Kevin Kwon, Ben J. and 4 others

Getting a Transcript of a Chat Conversation

The steps to retrieving your Chat Conversation from our Customer Support Chat Line

Written by Greg Bitgood
Updated over a week ago

Dropified Help Center

The Dropified Help Center

The place to learn all you need for a Successful Ecommerce Business

Written by Greg Bitgood
Updated over a week ago

Dropified App

Research Plan FAQs

Have questions about the Research plan? Read on to see answers to the most Frequently Asked Questions!

Written by Kevin Kwon
Updated over a week ago

Addon Store FAQ

This is for Import and form PLoD accounts

Written by Ben J.
Updated over a week ago

Does your app work with Firefox, Edge, Safari, or on mobile?

Written by Kevin Kwon
Updated over a week ago

What eCommerce platforms does Dropified support?

Written by Kevin Kwon
Updated over a week ago

Will Dropified work for my country?

Written by Kevin Kwon
Updated over a week ago

Account and Billing

Can I pay annually with a discount?

Written by Kevin Kwon
Updated over a week ago

How do I upgrade/downgrade and change my plan?

Written by Kevin Kwon
Updated over a week ago

How do I cancel my account?

Cancelling from the web-version or the Shopify App version.

Written by Kevin Kwon
Updated over a week ago

Why am I still being charged when I’ve canceled my account already?

Written by Kevin Kwon
Updated over a week ago

Understanding Shipping

How can I filter for products that ship by ePacket to my country?

Written by Kevin Kwon
Updated over a week ago

Can I import shipping methods?

How to configure shipping methods in my eCommerce store

Written by Team
Updated over a week ago

Managing Store

Transferring a Store to a Different Account

(Shopify Only) Moving a Store from one Dropified Account to a different Dropified Account

Written by Greg Bitgood
Updated over a week ago

How do I add multiple stores to one Dropified account?

Written by Kevin Kwon
Updated over a week ago

How do I delete a store?

Written by Kevin Kwon
Updated over a week ago

Orders

Get Cash Back With Admitad

Learn the steps on how to register with Admitad

Written by Team
Updated over a week ago

How can I earn Cashback with Admitad?

Written by Kevin Kwon
Updated over a week ago

Do you automate ordering with other supported sites?

Written by Kevin Kwon
Updated over a week ago

How to use Admitad with our Free Chrome Extensions

Written by Ben J.
Updated over a week ago

Can I export AliExpress Orders?

Written by Kevin Kwon
Updated over a week ago

How do I reorder a product through Dropified?

Written by Kevin Kwon
Updated over a week ago

Product Importing / Editing

How do I know what products to offer?

Written by Ghe Lim
Updated over a week ago

How do I make products visible in my store?

Written by Kevin Kwon
Updated over a week ago

Why do variant images not import?

Written by Kevin Kwon
Updated over a week ago

How to find AliExpress products that have videos

Written by Kevin Kwon
Updated over a week ago

Tools for Reporting Issues

Using Loom (Free Tool) to Record Your Screen for Support Query

Written by Kevin Kwon
Updated over a week ago

Getting a Screenshot of Your Page

How to Get a Screenshot of your Page to send in Support Chats

Written by Greg Bitgood
Updated over a week ago

Using Dropified with Chrome Incognito Mode

Written by Ben J.
Updated over a week ago

Troubleshooting CommerceHQ Issues

Why do I get the error "Text Areas has not been added"?

Written by Kevin Kwon
Updated over a week ago

Troubleshooting WooCommerce Issues

WooCommerce Store not Verifying

WooCommerce store showing in Dropified without key and secret credentials or failing to verify

Written by Guilherme Costa
Updated over a week ago

WooCommerce Export Errors Troubleshooting

Common causes for WooCommerce export errors and how to fix them.

Written by Ahmed
Updated over a week ago

Allow Dropified in CloudFlare WAF

Written by Guilherme Costa
Updated over a week ago